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Frequently Asked Questions
What is a VPN?
A VPN (Virtual Private Network) is a service that encrypts your internet connection and routes it through a server in a location of your choice. This hides your IP address and protects your online activity from prying eyes.
Why do I need a VPN?
A VPN protects your privacy online, secures your data on public Wi-Fi, lets you access geo-restricted content, and prevents ISPs from tracking your browsing activity.
How do I create an account?
Click 'Get Started' on our homepage, choose your plan, and complete the checkout process. You'll receive an email with your login credentials immediately.
Can I change my subscription plan?
Yes! You can upgrade or downgrade your plan at any time from your account dashboard. Changes take effect immediately.
How many devices can I connect?
All Nano VPN plans include unlimited simultaneous device connections. Protect all your devices with one subscription.
Which platforms do you support?
We support Windows, macOS, iOS, Android, Linux, browser extensions (Chrome, Firefox, Edge), Android TV, Amazon Fire TV, and routers.
Will VPN slow down my internet?
While all VPNs add some overhead due to encryption, Nano VPN's optimized servers ensure minimal impact on your internet speed. Many users experience no noticeable difference.
Do you keep logs?
No. We have a strict zero-log policy. We don't track, collect, or store any information about your online activity. Our policy has been independently audited.
Where are you based?
Nano VPN is based in a privacy-friendly jurisdiction outside the Five Eyes, Nine Eyes, and Fourteen Eyes surveillance alliances.
How secure is your encryption?
We use military-grade AES-256 encryption with perfect forward secrecy. This is the same standard used by governments and security professionals worldwide.
What payment methods do you accept?
We accept all major credit cards, PayPal, and cryptocurrency for maximum privacy and convenience.
Is there a money-back guarantee?
Yes! We offer a 30-day money-back guarantee. If you're not satisfied for any reason, contact us within 30 days for a full refund.
How do I cancel my subscription?
You can cancel anytime from your account dashboard. Your VPN access will continue until the end of your billing period.
VPN won't connect. What should I do?
First, check your internet connection. Try switching to a different server or protocol. If issues persist, contact our 24/7 support team.
Some websites are blocked when using VPN. Why?
Some sites block VPN traffic. Try connecting to a different server location. Our support team can recommend specific servers for accessing certain services.